1. Revocation instruction

1.1

If you are a consumer (i.e. a natural person who places the order for a purpose which cannot be attributed to your commercial or self-employed professional activity), you are entitled to a right of revocation in accordance with the statutory provisions.

1.2           

If you as a consumer make use of your right of revocation according to item 1, you have to bear the direct costs of the return.

1.3

In all other respects, the right of revocation shall be subject to the provisions set out in detail in the following

Revocation instruction:

Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period shall be fourteen days from the date on which you or a third party designated by you other than the carrier have/has taken possession of the goods.

In order to exercise your right of revocation, you must inform us, Volkswagen Group Charging GmbH, Mollstraße 1, 10178 Berlin, cupra-seat-support@elli.eco, Tel. No.: 00800 73273554 by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model revocation form, which, however, is not mandatory. You can also electronically fill in and submit the model revocation form or another clear declaration on our website (https://cupra-webshop.ie.elli.eco/). If you make use of this possibility, we will immediately (e. g. by e-mail) send you a confirmation of receipt of such a revocation.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall reimburse you immediately and no later than fourteen days from the date on which we received the notification of your revocation of this contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to Arvato Distribution GmbH, Wareneingang, Tor 32-38, Gottlieb-Daimlerstr. 1, 33428 Harsewinkel without delay and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

Sample withdrawal form

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There might be some challenges for installing a Charger at your home. But don’t worry, we will do our best to find a solution for you! Below you will find our detailed suggestions, please refer to the one that best reflects your answer.

Challenge 1:

It is not allowed to mount a private charge in an off-street parking space in the Republic of Ireland.

How to proceed:

We recommend to check again the possibilities to install the charger in another place. For further information and advice, please contact our customer support.

Challenge 2:

If you are not the owner of the property or do not have the consent of your landlord to carry out the installation then an installation will not be possible.

How to proceed:

Please gain permission before continuing with the purchase.

Challenge 3:

Local conditions are unclear and it may appear that the charger can’t be fitted on a wall, e.g. there is no straight wall measuring at least 30 cm wide, in the vicinity of your vehicle to attach the charger to.

How to proceed:

Usually, the charger needs to be mounted to a wall or a similar surface, which is stable enough to hold a wallbox. In case there’s nothing like this close to your parking spot, our local installation partner will try to recommend a suitable alternative, although this mean the installation falls outside our standard installation package. We recommend to continue with the order and clarify details during the home check with our installation partner. You may cancel the order if any costs exceed your expectations.

For further information, please contact our customer support.

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