1. Revocation instruction
If you are a consumer (i.e. a natural person who places the order for a purpose which cannot be attributed to your commercial or self-employed professional activity), you are entitled to a right of revocation in accordance with the statutory provisions.
If you as a consumer make use of your right of revocation according to item 1, you have to bear the direct costs of the return.
In all other respects, the right of revocation shall be subject to the provisions set out in detail in the following
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period shall be fourteen days from the date on which you or a third party designated by you other than the carrier have/has taken possession of the goods.
In order to exercise your right of revocation, you must inform us, Volkswagen Group Charging GmbH, Mollstraße 1, 10178 Berlin, Contact form, Tel. No.: 00800 73273554 by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model revocation form, which, however, is not mandatory. You can also electronically fill in and submit the model revocation form or another clear declaration on our website (https://cupra-webshop.ie.elli.eco/). If you make use of this possibility, we will immediately (e. g. by e-mail) send you a confirmation of receipt of such a revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we shall reimburse you immediately and no later than fourteen days from the date on which we received the notification of your revocation of this contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to Arvato Distribution GmbH, Wareneingang, Tor 32-38, Gottlieb-Daimlerstr. 1, 33428 Harsewinkel without delay and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.