Volkswagen Group Charging GmbH is a limited liability company incorporated under German law with its registered office in Berlin. Elli is a brand of Volkswagen Aktiengesellschaft, which is used by Volkswagen Group Charging GmbH.

Managing Directors: Elke Temme, Dr. Tobias Canz, Mark Möller, Simon Löffler

Postal Address: Mollstraße 1, 10178 Berlin

Phone Number: +49 151 6467 2914


Volkswagen Group Charging GmbH is entered in the Commercial Register of the Local Court of Charlottenburg under the number HRB 208967 B.

The sales tax identification number of Volkswagen Group Charging GmbH is IE3643912MH.

Responsible for the content according to § 55 para. 2 RStV (Rundfunkstaatsvertrag) [German Interstate Broadcasting Agreement]:
Elke Temme
Conception, graphics, programming of the website Volkswagen Group Charging GmbH

The European Commission is providing a platform for online dispute resolution (ODR), which you can reach at There, your request will be forwarded to the appropriate conciliation body.

Volkswagen Group Charging GmbH is not obliged to nor does it intend to participate in any form of alternative dispute resolution (ADR).

Last revision September 2021


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There might be some challenges for installing a Charger at your home. But don’t worry, we will do our best to find a solution for you! Below you will find our detailed suggestions, please refer to the one that best reflects your answer.

Challenge 1:

It is not allowed to mount a private charge in an off-street parking space in the Republic of Ireland.

How to proceed:

We recommend to check again the possibilities to install the charger in another place. For further information and advice, please contact our customer support.

Challenge 2:

If you are not the owner of the property or do not have the consent of your landlord to carry out the installation then an installation will not be possible.

How to proceed:

Please gain permission before continuing with the purchase.

Challenge 3:

Local conditions are unclear and it may appear that the charger can’t be fitted on a wall, e.g. there is no straight wall measuring at least 30 cm wide, in the vicinity of your vehicle to attach the charger to.

How to proceed:

Usually, the charger needs to be mounted to a wall or a similar surface, which is stable enough to hold a wallbox. In case there’s nothing like this close to your parking spot, our local installation partner will try to recommend a suitable alternative, although this mean the installation falls outside our standard installation package. We recommend to continue with the order and clarify details during the home check with our installation partner. You may cancel the order if any costs exceed your expectations.

For further information, please contact our customer support.

Configure and purchase your Charger

Is the installation feasible at your home?

With just a few clicks you can check the installation feasibility. You’ll receive an indication if our standard package fits for your needs or if there is any challenge to overcome.

Regardless of the result, both we and our installer will do our best to make an installation possible.

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In order to check out OLEV grant requirements you can visit our financial funding page or finanlize your Seat charger configuration without OLEV.

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The OLEV grant will reduce the cost of your Seat Charger Pro and its installation by £350. We can apply on your behalf for the grant in case you meet the following requirements. Please check them and confirm your eligibility. To learn more about the OLEV grant scheme please have a look at the section Financial Support or find out more on the OLEV website.

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